Policy
Privacy Policy
Protecting Your Privacy:
Our Privacy Policy is designed to inform you about how we protect and respect your privacy. We will outline the types of personal data we collect, the reasons behind it, how we use that data, and the measures we take to ensure its security. Please be aware that as you engage with our website, we do collect your personal data.
The way we collect personal data is through your interactions with our website. This data may include data you provide us:
• Your address
• Your name and contact information
• Your date of birth
• Interaction data about your use of our website
How we use your information:
We use the information to:
• Remember your details for convenience.
• Enhance, test, and monitor our Service.
• Track metrics and demographic patterns.
• Troubleshoot technology problems.
• Innovate and test new products and features.
Cookies:
We utilize third-party analytics tools to track and analyze traffic patterns and usage trends on our platform. These tools collect data from your device and the web pages you visit, helping us enhance our services. The information collected is anonymous and aggregated with data from other users. Cookies are used for this purpose, but they cannot be used by anyone except Google. Google's use and sharing of this data are governed by their Terms of Use and Privacy Policy. You have the option to disable cookies to prevent Google Analytics from recognizing you on subsequent visits.
Changes in our privacy policy:
Our Privacy Policy may be subject to modifications or updates. Any changes will be communicated by posting the revised Privacy Policy on this page. It is advisable to periodically review this Privacy Policy for any updates. The revised Privacy Policy becomes effective upon its posting on this page.
Orders & Payments
Payment is possible through:
- Bancontact
- Paypal
- Visa
- Maestro
- Mastercard
- iDEAL
- Apple Pay
- Google Pay
Pricing policy
Prices are shown in € (EURO). Prices do not include service, payment and delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.
Orders
We ship your order depending on the availability of the fabric or shirt. If it is in stock we ship it on the following working day. For the shirts this can take 3-4 days longer. To follow the goods, you can track your order with the tracking number included in your shipping confirmation, which you get by e-mail as soon as we dispatch your order.
Your order will be dispatched within 1-2 workdays from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by e-mail. Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 30 days after the order was placed.
SHIPPING POLICY
Following are the terms and conditions that constitute our shipping policy.
DOMESTIC SHIPPING
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
A normal order should take 2-5 days for processing and another 2-5 days for shipment.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
FOREIGN SHIPPING POLICY
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
A normal order should take 3-5 days for processing and another 10-15 days for shipment.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
CASE Antwerp is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES
CASE Antwerp is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
SHIPPING COSTS
Shipping costs will be calculated at check-out. All Benelux and German orders get free shipping over an amount of 99 euros.
RETURNS AND REFUNDS
We hope that you enjoy your purchase. If you are not fully satisfied -for any reason- with your purchase, the possible to return it to us for a refund of the price of the product. View below to read our return policy.
RETURN POLICY
All items must be returned within 15 days after the day of purchase. The items must be in new and unused condition with all original tags and labels attached. Return costs will be covered by the customer.
RETURN PROCES
If you want to return a product you must send a mail to our customer service: info@caseantwerp.com to get a return label. After receiving the label you must place the products in its original packaging with your proof of purchase and send this package to the address that's on the label.
REFUNDS
After receiving your return we will check the condition. Keep in mind that it can take up to 14 days to process the return. We will send you an e-mail to keep you up to date about the process of your return.